Frequently Asked Questions (FAQ)

Click on the required question:

1. How do I log in to the testing system?
2. I can’t log in!
3. Why doesn’t my access code work?
4. I registered a user account and forgot my password.
5. I registered a user account and want to change my password.
6. Is it possible to use the access code on different computers at the same time?
7. My user learning time has expired. How can I extend it?
8. When is my learning time used?
9. I registered and entered an access code, but it shows that I only have 15 minutes.
10. The “questions” and “test result” buttons are not displayed.
11. I cannot take tests on my computer. I can’t log in. The test does not work.
12. How long is a registered user account valid?

 
If you did not find an answer to your question, please send us an email to admin@alsket.lt, and describe your question or problem in detail in the email.

 

1. How do I log in to the ALSKET system?

1. If you have an “access code”, enter it on the main page in the first field titled “Login with access code”;
2. If you are a registered user, enter your email address and password on the main page in the first field titled “For registered users”.

2. I can’t log in!

Most likely, “cookies” are disabled in your web browser settings. We recommend using the Mozilla Firefox web browser.

3. Why doesn’t my access code work?

Possible reasons:

1. You have used up all your learning time;
2. You have not used the access code for a long time. The validity dates are indicated on the access code card;
3. You registered and transferred all the learning time from the access code to your user account. Now please log in as a registered user;
4. “Cookies” are not enabled in your browser settings.
    

4. I registered a user account and forgot my password.

In the registered user login window, click the link “Password reminder”, then enter your email address and click “send password”. The system will send the password to your email.

5. I registered a user account and want to change my password.

After logging in to the system, click the “Change my details” button.

6. Is it possible to use the access code on different computers at the same time?

No. With an access code or as a registered user, it is possible to work on only one computer at a time.

7. My user learning time has expired. How can I extend it?

If you are using an access code, please register. After logging in as a registered user, click “Extend learning time”, then choose a method to extend the learning time: SMS or online banking. Only a registered user can extend the learning time.

8. When is my learning time used?

Learning time is used only while taking a test. When reviewing mistakes, changing settings, making payments, or performing other actions, the learning time does not decrease.

9. I registered and entered an access code, but it shows that I only have 15 minutes.

Most likely, you made a mistake when entering the access code. Log in as a user and in the “Extend learning time” section, use the access code again. If it still does not work, check whether the access code is valid and whether you can log in using only the access code.

10. The “questions” and “test result” buttons are not displayed.

Your browser is most likely set to a zoom level lower than 100%. Set the zoom level to 100%. Usually, you need to press and hold the CTRL key and scroll the mouse wheel.

11. I cannot take tests on my computer. I can’t log in. The test does not work.

We recommend using the Mozilla Firefox web browser. JavaScript and Cookies must also be enabled in the browser. If you do not have the ability to adjust your computer settings, try using ALSKET.LT from another computer.

12. How long is a registered user account valid?

It is important to know that according to the website’s privacy policy, if a registered user account is not used for more than 1 year, the account is automatically deleted along with the user data and any remaining time. After that, you can register again.